Frequently Asked Questions
Our most frequently asked questions which may help to answer any queries you may have. If you need further advice please don't hesitate to contact us, our expert staff with years of experience are happy to help you!
Do you manufacture your own materials?
Yes, our new laminates range is now produced in house by Trotec following the acquisition of ILC who have years of experience within the industry.
Do you offer a cut to size service?
We offer an extensive range of cut to size products and services. Cutting, drilling, bevelling and corner rounding can be time consuming tasks. Your machines may already be working at full capacity or you may not have the manpower or suitable equipment. Let Trotec do this work for you in order to give your plaques, signs or badges a real professional finish. Our highly trained staff can cut material sheets to your exact specification with a very fast turnaround. As our cut to size service is designed to meet our customers' individual needs please contact us to discuss your requirements. For further information on the range of finishing options and cut to size services available visit our cut to size web page.
What special advantages do Trotec materials offer?
Trotec's ethos is to continually strive to develop and improve the quality of material manufactured at ILC. In doing so we have engineered a laminate for both laser and rotary engravers that provide optimum engraving and cutting results improving efficiency and the quality of your finished product. The laser laminate range in particular has been perfected to enable precision engraving with fewer passes as well as veneer cutting with significantly reduced residue.
Can you supply safety and technical data sheets?
What are the costs and time frame of deliveries?
Trotec offers next day delivery from £10.95 on current stock items ordered before 3.00pm to mainland UK addresses. Find out more on our delivery information page.
Do you offer marketing support to promote the range to my customers?
Yes, Trotec offer a range of complimentary downloads to aid in promoting the range to your customers. Download artwork for roll up banners, catalogues, starter packs and posters highlighting colour options and thicknesses available. Plus, request a free of charge printed poster, available in A2 or A3 size for both the laserable and mechanical engraving materials ranges to display on your premises. Full colour chip swatch books are available for a minimum charge as a visual aid for your customers
Can you offer advice on the best material for my requirements?
Yes, our consumables team have years of experience and are experts on engravable materials. Call us on 0191 580 1171 or message us to request a recommendation.
What engraving machine do you recommend to achieve the best results?
Are materials stocked in the UK?
Yes, all engraving materials are stocked at Trotec's head office in Washington, Tyne & Wear. This central approach allows us to offer quick turnaround times and fast delivery. Our UK warehouse is not only supported by an extensive facility at our international head office in Austria, but also that of our global network, therefore ensuring a reliable stock supply.
Can I receive a sample before ordering?
Yes, we will endevour to supply free of charge samples from across the range for test purposes. Contact us to request your desired material now.
Do you offer ready made engraveable gifts?
Yes, Trotec offer an extensive range of engraveable gifts which are ready for personalisation. From wooden wine boxes, photo frames and keyrings to granite hearts and crystal keepsakes, customers can add value to these premade products in seconds. The full range will soon be available to purchase from our webshop, until then you are welcome to request a catalogue.
I need a material that can be used outdoors, can you help?
Yes, our handy filter tools allow materials to be narrowed down by a number of attributes such as outdoor, indoor, suitable for laser use, suited to mechanical processing and reverse engraving products etc.
Can you source a colour not currently available?
Our advanced production facilities allow us to colour match RAL and pantone references. Contact us to discuss your requirements and to receive a personalised quote. Minimum order quanities apply for custom orders.
Do you offer recommended engraving settings?
Yes, we can provide the recommended engraving and cutting settings for all materials for use on a Trotec laser.
What payment methods do you accept?
We currently accept payments via card (Visa or MasterCard), BACS or cheques. Please send cheques to:
9 Didcot Way
Boldon Businss Park, Boldon,
Tyne & Wear
What are your credit terms?
How can I order?
Register with us and wait for your registration to be confirmed, then log in with your access code. Then simply add your purchases to your cart and send your order to us!
Do you have a minimum order value?
Yes, there is a £20 minimum order value, excluding carriage.
Why do I need a webshop account?
As we only send online orders to business customers, we must verify this first through registering an online account. We monitor and approve registrations based on this.
I don't see prices. What should I do?
Register and log in with your access code and you should be able to view them all.
How can I delete my webshop account?
Please contact us with your details and we will delete your account.
What about Trotecs' environmental awareness?
We are committed to protecting our environment. Trotec Laser implements measures to ensure better energy use and focuses on clean, raw materials, economic use of energy and responsible production. Furthermore, the Trotec headquarters office building in Austria is self-sustaining with energy needed for heating, cooling and ventilation.